WHAT IF I NEED TO CANCEL MY RESERVATION?
The only way that You would be able to cancel your reservation
without penalty is in the event of bad weather otherwise the 50%
deposit is NON-REFUNDABLE. Inflatables are reserved on a first come
first serve basis.

10% RE-STOCKING FEE:
If you ordered equipment and the equipment does not fit You will be charge a 10%
Re-Stocking Fee. Our equipment weights hundreds of pounds. We pay dock workers
to load and un-load equipment. Please be certain that You have read the dimensions of
our inflatables located on our website or inside of our catalog and measure your area prior
to delivery. Thanks!

HOW CAN I CHANGE THE DATE OF THE RESERVATION?
Once You have made a reservation the date cannot be changed unless another customer requests the same exact equipment as You for your previous date And the newly requested date for the rental equipment has NOT already been reserved with another party.


WHAT IS YOUR WEATHER GUARANTEE?
If bad weather is probable We will call You prior to your event and give You
(2) Options:
1. Postpone Or Re-Schedule the Event
2. Use Local church or Gym (Indoors)

Some people have their events rain or shine.However, Once we set-up the equipment we do not offer refunds or rain checks.

HOW MUCH ROOM IS NEEDED FOR THE INFLATABLE UNITS?
YOU WILL NEED TO PROVIDE A LEVEL AREA ABOUT 20 BY 20FEET SQUARE WITH AN OVERHEAD OF 15 FEET FOR THE MAJORITY OF OUR UNITS.

WHAT SURFACES CAN THE INFLATABLE UNITS BE SETUP ON?
THE SAFEST SURFACE IS A LEVEL GRASSY AREA. HOWEVER, WE CAN SETUP ON CONCRETE, ASPHALT, PARLING LOTS, ECT. PLEASE SPECIFY WHICH SURFACE THE BOUNCER WILL BE SETUP ON SO WE CAN PROVIDE THE APPROPRIATE ANCHORS AND TARPS.

HOW MANY CHILDREN FIT IN THE BOUNCE CASTLE?
UNIT SIZE 15 X 15

CHILDREN UNDER 8 = 10

CHILDREN 9-12 = 8

TEENS 13 = 6

WHERE CAN I SETUP A INFLATABLE UNIT?
BACKYARDS, PARKS, GYMNASIUMS, AND JUST ABOUT ANYWHERE ELSE FAIRLY LEVEL AND CLEAN WILL WORK GREAT FOR A INFLATABLE.

ARE INFLATABLE UNITS SAFE?
ABSOLUTELY! IF ALL THE RULES OUTLINED ON THE OPERATING INSTRUCTIONS PAGE OF YOUR RENTAL AGREEMENT ARE FOLLOWED, AND THE UNIT IS SUPERVISED AT ALL TIMES, THEY ARE VERY SAFE.

HOW LONG DOES IT TAKE TO SETUP THE UNITS?
IT TAKES ABOUT 15 MINUTES TO SETUP THE UNIT AND REVIEW THE SAFETY GUIDELINES WITH YOU. THE RENTER/RESPONSIBLE ADULT MUST BE PRESENT AT THE TIME OF DELIVERY.

IS THERE A DELIVERY CHARGE?
DELIVERY IS FREE WITHIN A CERTAIN RADIUS OF BRANDON, MISSISSIPPI 39047. SOME AREAS OF BYRAM, MADISON AND CANTON COULD BE SUBJECT A FULL DAYS RENTALS TO BE ELIGIBLE FOR  FREE DELIVERY OR DEPENDING ON MILEAGE HAVE A DELIVERY CHARGE.

WHAT IF IT IS RAINY OR WINDY?
BOUNCE-A-ROO RESERVES THE RIGHT TO CANCEL A RESERVATION (AT NO PENALTY TO YOU) IF THERE ARE HEAVY RAINS OR HIGH WINDS (OVER 25 MPH). SAFE OPERATION OF OUR UNITS AND CUSTOMER SAFETY IS OUR MAIN CONCERN. HOWEVER, ONCE THE UNIT IS DELIVERED, NO REFUNDS OR RAIN CHECKS SHALL BE ISSUED DUE TO BAD WEATHER.

HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATIONS?
THE SOONER THE BETTER! WE RESERVE OUR UNITS WEEKS AND SOMETIMES MONTHS IN ADVANCE. WE DON'T WANT YOU TO MISS OUT ON THE FUN! UNITS ARE RESERVED ON A FIRST COME FIRST SERVE BASIS. AS SOON AS YOU HAVE REACHED A DECISION IT WOULD BE BEST TO RESERVE ONLINE OR CALL US.

WHEN IS PAYMENT DUE?
PAYMENT IS DUE IN CASH UPON DELIVERY OF THE EQUIPMENT. HOWEVER, IF YOU CHOOSE TO PAY BY CREDIT CARD OR DEBIT CARD OVER THE PHONE A (3%) Charge IS APPLIED TO ALL ORDERS. CHECKS, MONEY ORDERS AND CASHIERS CHECKS NEED TO BE MAILED TO OUR COMPANY P.O. BOX PRIOR TO THE EVENT DATE TO INSURE THE EQUIPMENT REMAINS RESERVED FOR YOU. ALL ORDERS OF $200 OR MORE WE REQUIRE A 50% Non-Refundable DEPOSIT. HOWEVER, WE WILL REFUND ALL DEPOSITS IN THE EVENT OF FAMILY EMERGENCY OR BAD WEATHER ON THE DAY OF THE EVENT ONLY, NOT BEFORE OR AFTER SHALL WE MAKE REFUNDS OF THIS TYPE.

DO WE CARRY LIABILITY INSURANCE?
(04/01/08)
In the state of Mississippi liability insurance is optional. We have found that most rental companies do not carry liability insurance. We structure our company as a Limited Liability Company and have detailed rental agreements and contracts that release us from liability. However, If your event requires Liability insurance we can sell coverage on a daily basis for up to 1 Million Dollars at $383.00 Per day extra paid in advance. We must establish the insurance coverage enrollment form within 72 hours prior of any event so please let us know in advance.